‘Rewards’ is a loyalty program that gives you more benefits and advantages when playing at our casinos. On signing up for a Real account, you will automatically become part of the Rewards program, as well as the
Diamonds are Forever promotion! There are four loyalty levels. Every new player starts on Silver.
Take a look at the benefits of each level:
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Diamond Rewards benefits:
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• You can exchange loyalty points for casino credits or cash.
• A Birthday Bonus of 100,000 loyalty points will be placed in your Rewards account if you log in to the casino on
your birthday.
• Diamond Rewards players earn loyalty points at an escalated rate of 15%. |
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Platinum Rewards benefits:
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• You can exchange loyalty points for casino credits or cash.
• 60,000 loyalty points will be placed in your Rewards account if you log in to the casino on your birthday.
• Platinum Rewards players earn loyalty points 10% faster. |
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Gold Rewards
benefits:
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• You can exchange loyalty points for casino credits or cash.
• A Birthday Bonus of 20,000 loyalty points is yours if you log in to the casino on your birthday.
• Gold-level players earn loyalty points at an increased
rate of 5%. |
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Silver Rewards benefits:
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• You can exchange loyalty points for casino credits or cash. • Receive 2,500 loyalty points in your Rewards account once you sign up for a casino ‘Real’ account. . |
Frequently Asked Questions
How do I qualify for the Rewards loyalty program?
Once you have a 'Real Money' account at one of the Fortune Lounge Online Casinos, you will automatically become part of the Rewards program as a Silver-level player. A 2,500 loyalty point start-up boost will be awarded to you. As you wager at the casino, you will earn more loyalty points, which you may exchange for casino cash credits.
I had loyalty points in my Players Club account already. What happens to them?
On opening your account at one of the Fortune Lounge Online Casinos, all existing loyalty points are immediately transferred to your Rewards account. Your loyalty level will also be updated.
How do Loyalty Points work?
The more you wager at the casino, the more loyalty points you will accumulate. Every 1 credit wagered with slot games is equal to 1 loyalty point; every 5 credits wagered on other games is also equal to 1 loyalty point. Points may be redeemed for cash credits. 1000 points = 1 cash Credit.
Failing to accumulate enough loyalty points within a one-month period will result in forfeiting your current loyalty level - unless you are a Silver-level player.
How do I access my Rewards loyalty account information?
Just log in to your casino software. Once the opening screen shows, you will see an Rewards Button. Click it to find access your Rewards screen, where you can exchange points for credits, or change personal details.
What happens if I don't accumulate enough loyalty points in a month?
You must accumulate and maintain a certain amount of loyalty points per level for you to hold on to a level. If you cannot do so, you will drop down one loyalty level the following month. Please note, you cannot go lower than Silver level.
Will my loyalty points expire?
Yes. If not used within 60 days' time, loyalty points will expire.
How can I redeem my loyalty points?
Click on the rewards button in your casino software, you will find a button that says 'Redeem Points'. You need a minimum of 5,000 loyalty points before you can redeem points for cash credits.